Privacy Policy

WeMove All collects different categories of information in order to operate and improve our services.

A. Information You Provide Directly

When you create or use your account, we may collect:

• Full name
• Phone number
• Email address
• Profile photo
• Pickup and drop-off locations
• National ID or Passport for identity verification
• Communication messages sent to customer support

This information is required to verify your identity and provide services through the platform.

B. Financial and Transaction Information

When you use wallet or payment features on WeMove All, we may collect:

• Wallet IDs
• Transaction IDs
• Payment methods (WeMove All does not store full card numbers)
• Payment records
• Transaction history
• Withdrawal records

These records are required for financial processing and fraud prevention.

C. Device and App Usage Information

WeMove All may automatically collect technical information about your device such as:

• Phone model
• Operating system version
• Device identifiers
• IP address
• Application version
• Crash logs
• Performance analytics
• Cookies and similar technologies

This information helps us maintain app performance and detect system issues.

D. Location Information

With your permission, WeMove All may collect location information including:

• Real-time GPS location
• Pickup and destination coordinates
• Route history for completed trips

Location information is used to match riders with drivers and provide accurate navigation.

E. Information From Third Parties

WeMove All may receive certain information from trusted third-party partners such as:

• Payment processors
• Identity verification providers
• Analytics services
• Crash monitoring tools

These partners help us operate and improve the platform.

WeMove All uses collected information for the following purposes:

• Creating and verifying user accounts
• Matching riders with nearby drivers
• Processing transportation bookings
• Managing hotel reservations
• Processing wallet payments and withdrawals
• Detecting fraud or suspicious activities
• Providing customer support
• Improving platform performance
• Complying with legal and regulatory obligations

WeMove All will not use your personal information for purposes that are not described in this policy without your consent.

To provide certain features, the WeMove All application may request the following permissions from your device:

Users may disable these permissions through their device settings, but some features of the application may stop working.

WeMove All may use cookies, analytics tools, and similar technologies to:

• Analyze user behavior
• Improve application performance
• Detect system errors
• Prevent fraudulent activities

These technologies help us improve the user experience and maintain platform security.

WeMove All shares only the minimum information required to provide services through the platform.

A. Transportation Bookings (Bike, Taxi)

When you request a ride, the following information may be shared with the driver:

• Your name
• Phone number
• Pickup location
• Drop-off location
• Live location for navigation

Drivers do not receive your ID documents, email address, or payment details. This information is necessary to complete the ride safely.

B. Bus Bookings

When you book a bus ticket, the following information may be shared with the transport provider:

• Passenger name
• Phone number (sometimes)
• Ticket number
• QR code
• Seat number
• Travel route

This information is required to confirm your reservation and verify boarding.

C. Hotel Bookings

When you reserve a hotel through the platform, the following information may be shared with the hotel:

• Your name
• Email address
• Phone number
• Booking reference
• Check-in and check-out dates
• Room type
• Number of guests

Hotels do not receive your ID document unless required by law during check-in.

D. Payment Processing

WeMove All may share necessary payment information with:

• Mobile money providers
• Banks
• Payment processors

Shared information may include:

• Name
• Wallet ID
• Transaction ID
• Payment amount
• Required verification data

This information is necessary to process transactions securely.

E. Third-Party Technical Services

WeMove All may share limited technical information with trusted third-party service providers responsible for:

• Cloud hosting
• Analytics services
• Crash monitoring systems

This may include:

• Crash reports
• Performance data
• Device information

WeMove All does not sell personal information for advertising.

F. Legal Requests

WeMove All may disclose personal information when legally required by:

• Law enforcement authorities
• Courts
• Government agencies

Only the information requested through lawful procedures will be shared.

WeMove All applies industry-standard security measures including:

• HTTPS / SSL encryption
• Encrypted data storage where possible
• Restricted internal access to sensitive data
• Regular system monitoring
• Secure backup systems

WeMove All retains personal data only for as long as necessary for:

• Legal obligations
• Fraud prevention
• Transaction record requirements
• Active account management

Users may request account deletion at any time by contacting customer support.

Some financial records may be retained as required by law.

Some WeMove All service providers or servers may be located outside the Republic of Cameroon.

By using the platform, you agree that your information may be processed or stored in such locations where necessary.

Users have the right to request:

• Access to their personal information
• Correction of inaccurate data
• Deletion of personal data
• Restriction of certain data processing
• Data portability
• Withdrawal from marketing communications

Requests can be sent to:

Users must be 18 years or older to use the WeMove All platform.

WeMove All does not knowingly collect personal information from minors.

Drivers, transport operators, and hotels available on the WeMove All platform operate as independent third-party service providers.

WeMove All functions only as a technology platform connecting users with service providers and does not own, operate, or control vehicles, buses, taxis, bikes, or hotels listed on the platform.

Because these services are provided by independent partners, WeMove All cannot guarantee the behavior, safety practices, punctuality, or service quality of these providers.

Accidents and Personal Safety

WeMove All shall not be responsible or liable for accidents, injuries, damages, or incidents that may occur during transportation services or hotel stays arranged through the platform.

Drivers and transport providers are solely responsible for operating vehicles safely and complying with local laws.

Users use these services at their own risk.

Loss of Property

WeMove All is not responsible for the loss, theft, or damage of personal belongings during trips or hotel stays booked through the platform.

Users must take full responsibility for safeguarding their belongings.

If an incident, missing property, or fraud case is reported to the police, WeMove All may cooperate with authorities by providing relevant information including:

• Driver identification details
• Trip history
• Booking records
• Communication logs
• Account details

Information will only be shared when required by law or official investigation.

WeMove All maintains a zero-tolerance policy toward fraud and abuse.

If any suspicious activity or fraud is detected, users should immediately report the issue by contacting:

Users should provide evidence such as:

• Screenshots
• Transaction receipts
• Chat messages
• Any other relevant proof

Once a report is received, WeMove All will investigate immediately.

Temporary Account Suspension During Investigation

If fraud or disputes are reported, both user accounts involved may be temporarily suspended while the investigation is conducted.

Accounts may later be restored, restricted, or permanently terminated depending on investigation results.

Users are responsible for protecting their personal account information.

WeMove All will never call, message, or email asking for:

• OTP codes
• Passwords
• Wallet PIN numbers
• Banking details

If someone asks for this information while claiming to represent WeMove All, it is likely a scam.

WeMove All will not be responsible for any financial loss caused by users who share their OTP, password, or wallet PIN with scammers or third parties.

Users must keep their account information private and secure at all times.

Users are prohibited from using the platform for illegal or abusive activities including:

• Fake ride requests
• Payment fraud
• Identity fraud
• Harassment of drivers or passengers
• Illegal transactions

WeMove All reserves the right to suspend or permanently terminate accounts involved in such activities.

WeMove All may update this Privacy Policy from time to time.

If significant changes occur, users may be notified through:

• In-app notifications
• Email announcements
• Website updates