Terms & Conditions

By registering or using the WeMove All platform (“Services”), you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Non-Agreement: If you do not accept these Terms, do not use the platform.

Updates: Continued use of WeMove All constitutes acceptance of updated Terms.

WeMove All provides:

• Taxi & bike booking
• Bus booking with QR ticketing
• Hotel reservations
• Scan-to-pay merchant features
• Digital wallet transfers

Future services may include bill payments, airtime, data purchases, and utilities.

These Terms are governed by the laws of the Republic of Cameroon.

Any disputes will be handled in the courts of Buea, South West Region.

• Users must provide accurate information, including full name, phone, email, and valid ID/passport.
• Only verified accounts can access full features.
• Users are responsible for account security; WeMove All is not liable for lost funds due to credential compromise.
• Multi-user accounts or shared credentials are strictly prohibited.

Users must update personal information immediately if changes occur.

Fraudulent information may result in immediate suspension or termination.

Accounts may only belong to a single individual or legal entity.

Sharing credentials may result in full account suspension.

Users book rides via the app; live location is shared with drivers for pickup.

WeMove All is not responsible for accidents, theft, or damage during rides.

Drivers are independent; users should verify driver details before boarding.

QR tickets confirm seat allocation and boarding.

Users must present QR codes to the bus operator.

Lost tickets or misuse are user responsibilities; WeMove All may provide transaction logs to assist authorities.

Hotels are independent providers.

Users must comply with hotel policies.

ID verification may be required at check-in; WeMove All is not liable for service quality.

Wallet transactions are secure, but users must verify recipient details before sending money.

WeMove All does not guarantee reversals for user-to-user payments.

Fraudulent attempts may result in temporary account suspension.

WeMove All may adjust limits without prior notice for security or regulatory reasons.

Users must verify recipient account name before confirming transfers.

All transactions are final unless required by law or confirmed fraud.

Examples of Restricted Reversal Situations

• Farmer delivering goods cannot request reversal after delivery.
• Dishonest users attempting to exploit the service for monetary gain.

Users must report disputes via email with screenshots and proof.

Users should report fraud via:

Reports must include:

• Screenshots
• Transaction details

WeMove All may freeze involved accounts pending investigation.

1. User reports incident.
2. Temporary freeze of accounts/funds.
3. Data collection by WeMove All, including transaction logs, messages, and timestamps.
4. Contact with both parties.
5. Mediation attempt.
6. Internal decision.
7. Police or court involvement if sum > 100,000 CFA.
8. Final notification and resolution.

Accounts may be suspended for:

• Fraud investigation
• Regulatory compliance
• Security concerns

Suspension lasts until issue resolution.

WeMove All maintains transaction logs, screenshots, and app data to assist legal authorities.

Users must cooperate when requested to submit evidence.

WeMove All may provide user information, transaction details, and logs to police, courts, or other legal bodies when required.

1. Fake transfer requests using incorrect names.
2. Duplicate QR ticket claims.
3. False delivery complaints after goods are received.
4. Manipulation of wallet transfers using multiple accounts.

Independent contractors provide services.

They are responsible for safety, vehicle condition, permits, and conduct.

WeMove All is not liable for accidents, theft, or service quality.

Providers are not employees.

WeMove All only connects users to providers.

Users are encouraged to confirm provider insurance coverage.

WeMove All is not liable for injuries, losses, or damages.

Transactions may involve third-party payment providers.

WeMove All does not store full card numbers.

Compliance with regulatory and security standards is maintained.

Refunds may occur if:

• Service not delivered
• Duplicate charges
• System errors

No reversals for private agreements between users.

Fraud exceptions are handled case-by-case with evidence.

The document lists:

• Police report
• Court order

Users must not use the WeMove All platform for activities that violate these Terms or applicable requirements.

The complete source document lists prohibited conduct under this section.

Account suspension and termination may occur in accordance with the applicable provisions of these Terms.

The source document includes this section as part of the platform account and security provisions.

WeMove All collects and uses information in accordance with its Privacy Policy and the services provided through the platform.

For details about personal information, data processing, permissions, sharing and retention, please see the Privacy Policy.

WeMove All may process device and application usage information in accordance with its Privacy Policy to operate, maintain and improve the platform.

Location information may be used to support transportation services, including pickup, destination, navigation and ride matching.

Location permissions are handled as described in the Privacy Policy.

WeMove All uses security measures including encrypted data handling, HTTPS/SSL encryption, restricted access and secure backups as described in its Privacy Policy.

WeMove All will never request OTP codes, passwords or wallet PINs.

WeMove All may provide user information, transaction details, and logs to police, courts, or other legal bodies when required.

Data retention is handled in accordance with the Privacy Policy and applicable legal and transaction record requirements.

The Terms state that WeMove All is not liable for injuries, losses, damages, accidents, theft, or service quality issues arising from independent third-party services, subject to applicable law.

Users should review the complete Terms and the Platform Role Disclaimer for the applicable limitations.

Service providers operate independently, and users acknowledge that services are provided by third parties through the WEMOVE ALL platform.

Users are responsible for safeguarding their account credentials and must not share OTP codes, passwords or wallet PINs.

WeMove All does not request these credentials.

The Terms include force majeure as part of the final legal provisions governing circumstances beyond the platform's control.

Certain features may depend on network availability, third-party service providers, device permissions, payment providers and other technical services.

WEMOVE ALL acts as the digital platform connecting users with providers.

Copyright and intellectual property relating to the WeMove All platform and its materials are protected as described in the Terms and applicable law.

Users are responsible for content and information they submit through the platform and must comply with applicable laws and platform rules.

Users must be 18 years or older to use the WeMove All platform.

WeMove All may update its Terms and platform policies as services and app functionality evolve. Continued use of the platform constitutes acceptance of updated Terms.

WeMove All may communicate with users through the platform and the contact information associated with their accounts.

Users should keep their contact information accurate and up to date.

These Terms form part of the legal conditions governing use of the WeMove All platform.

By using the platform, users acknowledge and agree to the applicable Terms & Conditions.